Q: What happens if I lose my username and password?

A. If you lose your username or password, email us at support@abetterbackup.com or call us at 866-903-2497 and our customer support team will help you with your user information.

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Q: What happens if I lose my encryption Key?

A.

Should you loose your Encryption key and the Efficient Data Storage remote data backup software is installed, you can regenerate the encryption key. You will then have the capability to save the encryption to a safe location and print out a hard copy for safe keeping.

If you have had a system failure, you will not be able to retrieve your data without your Encryption Key. This is because in order to ensure that your data is completely secure, EDS does not store a copy of your Encryption Key.

EDS does not store a copy of your

Encryption Key.

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Q: Can I change my Encryption Key?

A. Yes, you can change you encryption key at any time. There is no limit to the number of times you can change you encryption key.

Remember to save you new Encryption keys and print out the hard copy and save it in a safe location.

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Q: Can Efficient Data Storage store a copy of my Encryption Key?

A. No.

In order to maintain the highest level of security for your data, Efficient Data Storage cannot store a copy of your Encryption Key. Please make sure that you keep printed and electronic copies of your Encryption Key in a secure, offsite location, such as a Safe Deposit Box.

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Q: Can I receive copies of my data on CD or DVD?

A. Yes.

EDS does offer a service that will save your encrypted files on CD-ROM or DVD. The charge for this service is $14.95 per CD or $19.95 per DVD.

For more information please call Efficient Data Storage at 866-903-2497.

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